Having Difficult Conversations – Session 2

This is session two of the six-session Essential Skills Every Leader Needs education series. If you’d like to register for the full six-session series, please e-mail CHA Education Services at EducationServices@chime.org.

Session two focuses on understanding the principles of and the tools needed to initiate challenging conversations. This interactive session begins by discussing conflict—an inevitable challenge every leader faces, and includes a structured approach to addressing conflict effectively.

The session will explore the role conflict plays in the process of change and when conflict can be healthy—along with key factors in understanding how to resolve differences in perspective and experience among individuals. Participants will leave this session with a step-by-step approach for having difficult conversations. The process includes determining goals, expected outcomes of the conversation, evaluating the present moment and audience, and preparing and delivering the message.

Sarah Campbell Arnett, MA, NCC, BCDMT, BCC, CCMP, will present.

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You may pay directly via credit card on this website. To pay via invoice, please select the “PAY VIA INVOICE” ticket option (marked as $0 for online payment) and provide your contact information. CHA Education Services will invoice your organization for this registration.  If you have questions or concerns about invoicing for this program, please e-mail EducationServices@chime.org.